Canopy Works
180 George Street, Sydney NSW 2000, Australia
Phone: +61 2 9147 5832
Email: [email protected]
Privacy Policy
Effective Date: November 1, 2025
At Canopy Works, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- • Submit contact forms or inquiry requests
- • Request information about our services
- • Communicate with us via email or phone
- • Subscribe to newsletters or updates
This information may include your name, email address, phone number, company name, job title, and any other details you choose to share in your messages or inquiries.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- • IP address and general location information
- • Browser type and version
- • Device type and operating system
- • Pages visited and time spent on each page
- • Referring website or source that directed you to our site
- • Date and time of your visit
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
To respond to your inquiries, provide information about our services, and communicate with you about potential engagement opportunities.
Website Improvement
To understand how visitors use our website and identify opportunities to improve functionality, content, and user experience.
Marketing Communications
To send you relevant information about our services, industry insights, and updates (only with your consent where required by law).
Analytics and Research
To analyze trends, measure the effectiveness of our marketing efforts, and conduct research to improve our services.
Legal Compliance
To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Security and Fraud Prevention
To protect our website, services, and users from security threats, fraud, and other harmful activities.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
Consent: When you have given us clear consent to process your personal information for specific purposes, such as receiving marketing communications.
Contractual Necessity: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: When we have a legitimate business interest in processing your information, such as improving our services or protecting our business, provided this does not override your privacy rights.
Legal Obligation: When we need to process your information to comply with legal requirements.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We work with third-party service providers who assist us with website hosting, analytics, email delivery, and other business operations. These providers have access to personal information only as needed to perform their functions and are obligated to maintain its confidentiality.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
Protection of Rights
We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our users or others.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- • Encryption of data in transit using secure protocols
- • Secure storage systems with access controls
- • Regular security assessments and updates
- • Limited access to personal information on a need-to-know basis
- • Employee training on data protection and privacy practices
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data using industry-standard practices.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
Providing our services and responding to your inquiries
Complying with legal, accounting, or reporting requirements
Resolving disputes and enforcing our agreements
Maintaining records for legitimate business purposes
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
You have the right to request access to the personal information we hold about you and receive a copy of that information.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
Right to Erasure
You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we limit the processing of your personal information in certain situations.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format and to transmit it to another controller.
Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable privacy laws.
You may also opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this policy.
We encourage you to review this Privacy Policy periodically. If we make material changes, we will provide notice through our website or by other means as appropriate.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Canopy Works
180 George Street, Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 9147 5832
We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receipt.